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Customer Experience, Merchandising, and Food Presentation 3 ½ hours

Key Area: 4 (Communication) USDA Professional Standards Code: 4130

The primary mission of school nutrition programs is to serve the student customer and to make certain that school nutrition is an important part of the school team. This lesson provides important methods and management tools that will support the school organization in achieving a nutritionally sound program that meets customer expectations. At the end of this training, participants will be able to accomplish the following objectives.

  • Identify the customer.
  • State how the principles of customer service, merchandising, and food presentation relate to attracting and keeping customers.
  • Demonstrate how to use menus as part of a merchandising effort to attract customers and influence the preferences of children.
  • Develop methods for evaluating customer service by self-assessment and from customer feedback.
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February 11
2:00 pm - 5:30 pm
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Institute of Child Nutrition
AL United States