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Managing Personalities and Conflict (4-hour training) The learning objectives for this session are listed below:

  • Identify the role personalities and bias play in conflict.
  • Explain the difference between implicit and explicit bias.
  • Compare and contrast the four most recent generational groups as it relates to how they respond to/manage conflict.
  • Explain the importance of clear goals and purposes.
  • Recall at least two factors that can impact the outcomes of conflict.
  • Describe at least three problem/non-productive behaviors and the related management techniques.