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The learning objectives for this session are listed below.

  • Identify the role personalities and bias play in conflict.
  • Explain the difference between implicit and explicit bias.
  • Compare and contrast the four most common generational groups as they relate conflict management/resolution.
  • Explain the importance of clear goals and purposes.
  • Recall at least two factors that can impact the outcomes of conflict.
  • Describe at least three problem/non-productive behaviors and the related management techniques.
  • Summarize at least two actions that promote success when managing personalities and conflict.