S.T.A.R. Webinar for September

Strategies for Achieving Quality Customer Service Among School Nutrition Staff

Date: Thursday, September 26, 2019

Time: 3:00-4:00 PM ET (2-3 PM CT; 1-2 PM MT; 12-1 PM PT)

SNA Key Area(s) Key Area: 3 Administration

USDA Professional Standard Code(s):  3400 Human Resources and Staff Training

Objective

At the end of this webinar, attendees will be able to identify strategies and resources to achieve quality customer service among internal customers (school nutrition professionals).

Description

Customer service is a combination of product, price, presentation, support, information, and delivery that has value to the customer.  Customer service should be the foundation for everything school nutrition professionals do to provide a customer-friendly school nutrition program.  This webinar explores strategies and tools that recognize the school nutrition professional team as a vital component of the customer service experience.  Spencer E. Taylor MS, RDN, LDN, Executive Director of Nutrition Services at Metropolitan Nashville Public Schools (MNPS) in Nashville, TN will discuss strategies on building the school nutrition workforce to enhance customer service in school nutrition programs. Lora Gilbert MS, RD, SNS, FADA, Sr. Director for Food and Nutrition Services will discuss how enhancing customer service among school nutrition employees provides greater access to quality, nutritious, meals in a customer-friendly environment.

Panelist(s)

photo of Spencer E. Taylor MS, RDN, LDN

Spencer E. Taylor MS, RDN, LDN
Executive Director of Nutrition Services @Metropolitan Nashville Public Schools
Spencer E. Taylor MS, RDN, LDN is an Executive Director of Nutrition Services at Metropolitan Nashville Public Schools (MNPS) in Nashville, TN where he has worked for the last seven years. His experience in school nutrition has spanned over 20 years. He has previous work experience as a Clinical Registered Dietitian, Restaurant Manager, College Foodservice Manager and currently, serves in the US Army Reserves at the rank of Lieutenant Colonel.
Email: spencer.taylor@mnps.org

Lora Gilbert MS, RD, SNS, FADA
Sr. Director of Food and Nutrition Services @Orange County Public Schools
Lora Gilbert MS, RD, SNS, FADA is the Sr. Director of Food and Nutrition Services at Orange County Public Schools (OCPS) where she has worked for 17 years. OCPS, the eighth largest district in the nation, employee 1,624 school nutrition professionals. Lora has received many honors for various accomplishments over the past 21 years.
Email: lora.gilbert@ocps.net
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