Focus on the Customer for Directors and Managers
Focus on the Customer for Directors and Managers is a resource to help Directors and Managers focus on their customer service. This resource defines who is the primary customer in the school nutrition program, how to train your staff, and how to develop a customer service action plan.
Download all
| Title | Date added | Download |
|---|---|---|
| Focus on the Customer Instructor's Manual | July 01, 2020 | Download |
| Focus on the Customer Participant's Workbook | July 01, 2020 | Download |
| Focus on the Customer PowerPoint | July 01, 2020 | Download |
| Focus on the Customer Pre Assessment | October 16, 2020 | Download |
| Focus on the Customer Post Assessment | October 16, 2020 | Download |
| Focus on the Customer Assessment Answer Key | October 16, 2020 | Download |
Ready to request training?
After you have entered the information on the Training Request Form, scroll to the bottom and press “Submit.” If your request is successfully transmitted to ICN, you will receive an electronic reply. If you do not receive a reply, please contact ICN.
Three Things to Remember:
- ICN requires at least 8-10 weeks’ advance notice before the training date to schedule and plan a training session.
- ICN Consultant Trainers must train a minimum of 4 hours in a single day.
- A minimum of 25-30 participants is required for ICN to provide a training session.